Our items are sent via Courier agent Sendle, If an item is needed urgently we can Express post through Australia Post on request by prior arrangement. Please note Australia Post shipping is also available by prior arrangement, any additional charges will be payable by the customer. Australia Post is not a fragile service and customer will be responsible for making their own claims.
We endeavour to dispatch all orders within 2-3 business days unless the item is available for Pre-order which will be stated on the listing. (Please see notes re Preorders). Please note during sale periods due to an influx of orders you may need to allow an additional 1-2 business days for dispatch of orders.
International shipping: International shipping cost is dependant on your location, shipping timeframe can take anywhere from 5 working days to 3 weeks dependant on location however please refer to our Covid-19 section for updates. Customs and duties charges may be applicable dependant on your location and this is the responsibility of the buyer, by proceeding with purchase you agree to these terms.
Delivery: Delivery can take anywhere from 2-7 business days depending on your location. You will be notified when your order is being dispatched and a tracking number will be given.
Please note, country and remote areas may take longer, orders to WA can take approx 2-3 weeks. If you are in a rural or remote location or living in SA, WA & NT, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference or receive a refund for the product(s) you ordered. Shipping ETA’s are provided by the courier company and unfortunately this is out of Willow & Beech’s hands.
We do our best to dispatch in a timely manner, once dispatched we are at the mercy of the courier companies. If you require Express Postage please contact us to arrange this in advance of your order for an additional fee.