If your item is incorrect, please notify us immediately. Photos will need to be provided and the item may need to be returned. We will instruct you once you have made contact. Claims for incorrect items can only be made within 48 hours of receipt of goods.
If you have received a damaged item, please refer to our Claims page.
Willow & Beech wants our customers to be completely satisfied with their purchases and will happily offer an exchange in instances where you have changed your mind or are not completely satisfied with a product.
Eligible products can be returned within 7 days of the date you received your parcel for a credit note providing the product is in original condition. Great love & care has been taken to ensure your item arrives to you immaculately and it must be returned in the same condition, making sure the product is in original packaging & is undamaged. If the return is received damaged, you will not be eligible for a credit or exchange.
If your return is accepted as per our returns policy, we will issue you with an electronic credit note only (unless an exchange is requested). This can then be used for you to seamlessly re-shop your preferred product.
Any items purchased from the 'Sale' section cannot be returned for an exchange, no exceptions. Any 'Sale' items which are returned will be refused upon delivery.
Please note Willow & Beech reserves the right to refuse a return if it does not meet the conditions outlined above.
Willow & Beech take many photos to accurately display their products so that you can make an informed purchase. Please note your credit note will be issued minus a 10% restocking fee. The restocking fee is to cover costs associated with but not limited to non refundable third party payment provider fees and merchant fees associated with the purchase, administration fees, and associated warehouse costs.
Approved Credit notes will be for the price of the item only, minus the restocking fee. Original postage and return postage is the responsibility of the customer.
Willow & Beech will not be held liable for any indirect, incidental or consequential loss or damages arising from or to the purchased items. Any faults are claimable within 60 days by approval - please contact us first before returning faulty goods. After 60 days all issues will be deemed incidental or consequential and will not be claimable. Approved claims for faulty goods will be compensated by store credit only.
To avoid your return being rejected, if you are not sure of something please contact us.
If you return items without the contact form, we will be unable to process your return. Please ensure the contact form is enclosed.