It's a shame when items get lost or damaged in transit and unfortunately when these things happen we are at the mercy of the couriers. This is not the experience we want for our customers, so we offer Route insurance for peace of mind on your purchase. If you would like to be covered for loss or damage please ensure you select Route at checkout. 

To make a claim with Route for loss or damage please click here.

Please note that if Route was not selected at checkout you will not be eligible to make a claim. We suggest you contact the delivery service your goods arrived with to find out their policy.

For more information on making claims with Australia Post, please click here.

If your package was sent via Sendle, please contact them via your tracking link to make a claim.