Question 1

How long will it take to receive my order?

Accepted Answer

We know how exciting to is when you hit that checkout button and how eager you are to get your order. We do our best to dispatch your orders within 1-2 business days (1-3 in peak sale periods) from our SE QLD Warehouse. Typically it takes 3-5 business days to receive your order. If you are in a remote or regional location it can take anywhere from a few days, up to 2 weeks to receive your order.

Question 2

How to track my order?

Accepted Answer

All customers will receive an email with a tracking link at the time their order is dispatched. Please check your Spam folder if you are unable to locate it. If you aren't able to find your tracking email please get in touch and we will happily resend you the link. If you know your tracking number you can also track your order via the Chatbox that can be found on the bottom right of the website.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location. If your country doesn't show up, please get in touch with us to make arrangements or obtain a quote. We are also happy to shop around for a shipping quote that meets your requirements.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you have tracked your order via the tracking link for updates. If there is any issues please get in touch with us.

Question 5

Do you offer Express Shipping?

Accepted Answer

We absolutely do! We know sometimes you need your order urgently, whether it be for a special occasion, gift or event. We are more than happy to arrange Express shipping for you by request. Because our goods are not your typical size that can be posted in prepaid satchels, we do need to get a custom shipping quote for express delivery depending on the goods being posted and your location, please email us (enquiries@willowandbeech.com.au) with the items and delivery location and we will get back to you the same (business) day with a personalised quote.

Question 6

Will Sold Out Items be restocked?

Accepted Answer

Generally speaking, yes! If we are able to keep sourcing the product we will usually always restock. There is a 'Notify when available' button on all sold out listings where you can leave your email or phone number so that we can contact you when your desired item is back in stock. If you would like to know a rough time frame, please contact us. Some items like our vintage and one of a kind pieces may take longer to source again so please buy these while available to avoid disappointment.

Question 7

What do I do if my item is damaged?

Accepted Answer

No need to worry, we will take care of things. Please keep your packing and get in touch with photos of the damages within 14 days of arrival. Once received we will be able to help with an exchange or a refund, our friendly team will instruct you.

Question 8

What is your return policy?

Accepted Answer

We want you to be completely satisfied with your purchase so we offer a 14 day change of mind guarantee. Please check our return/refund/exchange policy for full details here.

Question 9

Can I exchange an item?

Accepted Answer

We want you to be completely satisfied with your purchase so you can exchange an item but we ask for it to be returned within 14 days of receipt in original condition. You will be issued a credit note to re-shop the item of your choice.

Question 10

What payment options do you offer?

Accepted Answer

We offer a range of payment options to suit all needs, including Buy Now, Pay Later Options - Afterpay, Zip, Paypal Pay in 4, and Klarna.We also offer smart pay options like Apple Pay and Shop Pay.As well as Paypal and Secure Credit Card Options.

Question 11

How do I redeem my Credit?

Accepted Answer

Redeeming your credit is simple! You will need to ensure you are signed in to your account to redeem your Credit. Simply add items to your Cart and your Credit Note will be a payment option at checkout.

Question 12

Do you offer Discounts to first time buyers?

Accepted Answer

Yes! We offer 10% off when you sign up to Willow & Beech. When you sign up you will be given the code instantly, you will also be offered repeat discounts as well as be informed of upcoming Sale events and product promotions.

Question 13

Do you Wholesale?

Accepted Answer

We certainly do! If you are interested in becoming a Willow & Beech Stockist, please apply here. Wholesale is reserved for Bricks & Mortar stores and online retail stores.If you are a stylist or event planner we recommend a Trade Account. Please apply in the same way but specify in the notes.

Question 14

Do you offer Trade accounts to Stylists?

Accepted Answer

We are happy to offer a Trade Discount to Stylists and Event Planners. Please apply through the Wholesale application and specify in the notes that you are interested in a Trade Discount.You can apply here.If you aren't sure which option is best suited for you, please contact us for more information, we would be happy to help!

Question 15

Do you Drop ship?

Accepted Answer

We have just opened limited opportunities for select businesses to Drop Ship. You will need to have a Wholesale Account to be eligible and terms and conditions will apply. Please contact us if you are interested.

Question 16

Do you do Collaborations?

Accepted Answer

We are currently open to contra collaborations with Australian Based accounts with a primarily Australian audience on a product exchange basis only. If you think your style compliments ours and these conditions suit you please get in touch!

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